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30.10.2017:GLS delivery guy gives my neighbor the little note they usually drop into your mailbox when you weren't home straight into her hand and tells her where she can go and get it herself. 13.11.2017: One or two days earlier I got a text message giving me a TEN hour window of delivery for my UPC modem. At about quarter to three I saw a GLS truck driving by my window multiple times, so I got curious and checked my delivery status online. It told me that delivery failed a few minutes ago because i was not at home, yeah right. I checked my mailbox, nothing there. I called GLS, giving em a piece of my mind, and then told em I rather grab the package from the shop myself instead of wasting another day on their lazy incapable delivery guys. 14.11.2017: I picked up my modem from the shop, and when i came back i happened to run into a neighbor, who pointed out there was a note sticking on the building's intercom on the street with my name on it. So i went back out again and he's right, there is one of those "your stuff is here" notes on the intercom, but in a spot that you only see when you approach the building from the right side, not when you leave it or come from the other side. At that point I thought I was finally done with GLS, seeing how I finally had my modem, but no. According to the little installation guide it takes less than thirty minutes for my new modem to activate, but three hours later it still was inactive. When I called UPC and told em about it, they said they never got a confirmation from GLS that I had indeed gotten my modem, ergo no activation. The nice young man on the phone then activated my modem for me and shortly after it started working. Now all I gotta do is send back the old modem, but I sure as fuck won't put it into GLS's hands.